Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via ticketing system and live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. Support will be in Spanish & English; applicants need to speak both languages.
Responsibilities:Handle inbound calls, live chat, and other service methodsProvide accurate, valid, and comprehensive informationFollow communication procedures, guidelines, and policiesSupport other business units with customer liaison, accurately documenting customer requestsManage complaints by providing solutions and options within the time limits and following up to ensure resolutionGo the extra mile to engage customersRequirements:Customer Service experience is not required; however, it can be beneficial if the candidate has previous financial industry experienceCollege degree or aboveTrilingual speaker with native Spanish, advanced English, and one more language will be preferredHigh level of honesty and integrity; proactive and meticulous; a sense of responsibility and teamwork spiritAbility to work under pressure, strong communication skills, and exceed beyond expectationsPassionate for customer service industry and can accept to work under different work shiftsPassionate about the crypto industryWhy Binance• Shape the future with the world's leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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