Experience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.What you will do in this roleAs a Customer Service Representative, you will:Respond to inbound customer requests, documenting relevant case informationAssure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels (as assigned)Respond appropriately or escalate customers to higher tiers of support as defined and documentedCollaborate with other technicians to resolve or properly close help ticketsYour qualificationsConcentrix is a great match if you:You are fluent in English (B2) and have a high level in one of these languages: French, German, Spanish, Italian, Dutch, Danish, Swedish or Norwegian.Possess excellent writing and verbal communication skills to simplify technical language for non-technical usersDemonstrate patience when communicating and solving issuesKeep up with the latest IT and tech-related trendsAre proactive, self-motivated, and a great team playerIf you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusCentral location in Lisbon, PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesExperience the best version of you!If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."Concentrix is an equal-opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.Eligibility to workIn accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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