Customer Service Representative - Search Engine

.Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. What you will do in this role As a Customer Service Representative, you will: Respond to inbound customer requests, documenting relevant case information Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels (as assigned) Respond appropriately or escalate customers to higher tiers of support as defined and documented Collaborate with other technicians to resolve or properly close help tickets Your qualifications Concentrix is a great match if you: You are fluent in English (B2) and have a high level in one of these languages: French, German, Spanish, Italian, Dutch, Danish, Swedish or Norwegian. Possess excellent writing and verbal communication skills to simplify technical language for non-technical users Demonstrate patience when communicating and solving issues Keep up with the latest IT and tech-related trends Are proactive, self-motivated, and a great team player If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role