Customer Service Representative (Portuguese-Speaking) - Global Retailer

Customer Service Representative (Portuguese-speaking) - Global RetailerExperience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Customer Advisor in Braga, Portugal (On-Site) you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence.What you will do in this roleAs a Customer Advisor, you will:Help customers with tasks such as finding opening hours to handling complex complaints.Focus on providing first-class customer service and assisting customers with a variety of questions and challenges.Work to achieve key goals such as customer satisfaction and quality.Provide accurate, valid, and complete information by using the right methods/tools.Concentrix is a great match if you:Have a high level of Portuguese (written and oral) and fluent in English (B2).Have excellent communication skills coupled with empathy and team spirit.Are available for rotating schedules.Have a positive attitude and a desire to provide good service.Are analytical by nature and able to anticipate problems and find solutions.What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).Competitive salary and performance bonus.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses, and language classes.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."Concentrix is an equal-opportunity employerWe're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.Eligibility to workIn accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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