Customer Service Representative (German-speaking) - Fraud PreventionExperience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.What you will do in this roleAs a Customer Service Representative, you will:Contact third parties abroad by telephone and/or e-mail in order to verify their payment information.Manage incoming calls and emailsTreat all data with extreme confidentialityMeet and exceed contractual goalsConcentrix is a great match if you:Have a high level of German (written and oral) and fluent in English (B2)Have excellent writing and communication skills coupled with empathy and team spiritLove to identify the customers' needs and propose fast solutionsAre proactive, results-driven, self-motivated, and a great team playerHave analytical ability and are comfortable with hardware/software toolsWhat's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusCentral location in Lisbon, PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesEligibility to workIn accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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