Customer Service Representative - German - Porto

Position: German Customer Service RepresentativeLocation: Porto, PortugalWork model: On-siteDUTIES AND RESPONSIBILITIES:Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experienceUse adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete informationPresent the product range in a sales-oriented way, support of central marketing campaigns.REQUIREMENTS:C1 German with great linguistic expression and B2 English, both oral and writtenAbility to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customersAbility to take stressful situations well.OFFER:A relocation supportWorking hours Monday - Friday 8 AM - 5 PM with a possibility of change to 8:00 am – 8:00 pm in the future2 weeks of training + 1 week of nesting (100% on site)A dynamic and creative team with positive and friendly atmosphereFood vouchersGuidance and tools to reach your full potential#J-18808-Ljbffr