Customer Service Representative - German - Lisbon

Position: Customer Service Representative
Location: Lisbon, Portugal
Work model: Hybrid remote
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:

Addressing customer inquiries through various channels such as chat, email, and phone, encompassing queries related to products (sports, casino, poker) and cashier operations
Evaluating specific concerns and implementing necessary measures to fulfill customer requirements
Collaborating with teams across different locations with aligned goals
Reporting system irregularities and customer-facing issues to the appropriate department
Familiarity with Standard Operating Procedures (SOP) and commitment to high-quality service delivery.

REQUIREMENTS:

Willingness and flexibility to work in shifts
German language C1 level, at least
English language skills to a business standard
Excellent written and verbal skills as well as high interpersonal skill level
Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
A flexible, creative and driven personality
General computer knowledge (MS Office, Internet)
Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided
Working schedule: shift rotation 24/7 - 40 hours a week.

OFFER:

Permanent working contract
Food Allowance - paid monthly
Health Insurance
Birthday Day: 1 Extra leave day per year
Home Office: 2 days in the office and 3 days from home in average per week
Other Benefits – access to to LinkedIn Learning, Access to Employee Assistant Tool, fruit and coffee in the office, protocols with local partners, and many others!


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