Customer Service Representative (French-speaking) - Website Solutions Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. We're passionate about helping businesses, bloggers, and creatives build their websites, grow their brands, and succeed online.
What you will do in this role
As a Customer Service Representative, you will:
Provide exceptional customer service via chat, email, and phone to users.
Troubleshoot user issues with the platform, offering guidance and solutions.
Educate users on the platform's features and help them get the most out of their websites.
Work closely with the product and development teams to resolve complex technical issues.
Stay up to date with new program features and updates to provide accurate support.
Collect and relay user feedback to improve overall user experience.
Concentrix is a great match if you:
Have a high level of French (written and oral) and fluent in English (B2)
Have experience in customer service, tech support, or a similar role
Have strong communication skills, both verbal and written
Are tech-savvy, with the ability to quickly learn new software and tools
Have excellent problem-solving skills and patience when dealing with users
Having experience with website builders or content management systems is a plus
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
Competitive salary and performance bonus
Central location in Lisbon, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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