Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Service Representative in Porto, Portugal (On-Site), you will be supporting our client's different areas of social media, in our offices in Porto. You'll be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.
What you will do in this role
As a Customer Service Representative, you will:
Be a single point of contact for advertisers and agencies (SMB) for different types of inquiries
Put together solutions to support and expand your customer's self-serve advertising customer base
Manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger
Demonstrate the value of advertising solutions and provide post-sales support for all self-service products
From the beginning, you will take an active role in providing excellent and nimble customer service experience and continuously seek initiatives to enhance service and improve the overall customer advertising experience
Your qualifications
Concentrix is a great match if you:
Online Advertising Experience is a big plus - but not mandatory
Fluent, verbal and written in French (C1)
English level (intermediate)
Familiarity with online advertising products/vendors
Ability to multitask & work under pressure
Fast learner, diligent worker
You are expected to provide background checks (certificate for highest level of education, references from previous employment, clean criminal record)
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
Competitive salary and performance bonus
Central location in Porto, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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