Experience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.If you're looking to grow and be inspired, as a Customer Service Representative in Porto, Portugal (On-Site), you will be supporting our client's different areas of social media, in our offices in Porto. You'll be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.What you will do in this roleAs a Customer Service Representative, you will:Be a single point of contact for advertisers and agencies (SMB) for different types of inquiriesPut together solutions to support and expand your customer's self-serve advertising customer baseManage all different types of inquiries generated via inbound activities such as chat, email and social media messengerDemonstrate the value of advertising solutions and provide post-sales support for all self-service productsFrom the beginning, you will take an active role in providing excellent and nimble customer service experience and continuously seek initiatives to enhance service and improve the overall customer advertising experienceYour qualificationsConcentrix is a great match if you:Online Advertising Experience is a big plus - but not mandatoryFluent, verbal and written in French (C1)English level (intermediate)Familiarity with online advertising products/vendorsAbility to multitask & work under pressureFast learner, diligent workerYou are expected to provide background checks (certificate for highest level of education, references from previous employment, clean criminal record)What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusCentral location in Porto, PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesEligibility to workIn accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.#J-18808-Ljbffr
