Customer Service Representative (French-speaking) - Small AppliancesWe're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.As a Customer Service Representative in Lisbon, Portugal (On-Site), you will ensure that performance goals are met across all operations and fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.What you will do in this roleAs a Customer Service Representative, you will:Engage with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners' products and services by incoming calls or emails.Review requests, make appropriate decisions, and process accordingly.Demonstrate the ability to analyze information and solve problems.Work on continuous improvement for customer satisfaction.Your qualificationsConcentrix is a great match if you:Have a high level of French (written and oral) and fluent in English (B2).Have excellent writing and communication skills coupled with empathy and team spirit.Love to identify the customers' needs and propose fast solutions.Are proactive, results-driven, self-motivated, and a great team player.Having previous customer experience is a plus.If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).Competitive salary and performance bonus.Central location in Lisbon, Portugal.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses, and language classes.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."Concentrix is an equal-opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.Eligibility to work: In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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