Job Title: Customer Service Representative (French-speaking) - Pet Retail
Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
What you will do in this role Assist clients via inbound calls and e-mail by answering customers' inquiries and/or attending to potential requests.Become a specialist in our Client's products and services.Resolve product or service problems by clarifying the customer's complaints.Provide accurate, valid, and complete information by using the right methods/tools.Give real-time, accurate information that empowers the customer to make decisions.Listen to the customer's unique situations and acknowledge their needs.Go beyond the customer's service expectations so they will remember and share their great experience.Your qualifications Have a high level of French (written and oral) and fluent in English (B2).Previous experience in Customer Service is highly valued.Excellent communication skills coupled with empathy, team spirit, and customer-oriented.Knowledge of MS Office package.Familiarity with Pet-related stuff is highly valued.Have a positive and can-do attitude.What's in it for you Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).Competitive salary and performance bonus.Remote work in Portugal.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses, and language classes.Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Location: PRT Lisbon - Av. Mediterraneo, N°1
Language Requirements: French (Required)
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