Customer Service Representative (French-speaking) - Global RetailerExperience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Advisor in Braga, Portugal (On-Site) you will ensure that performance goals are met across all operations and fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
What you will do in this role As a Customer Advisor, you will:
Help customers with simple tasks such as finding opening hours to handling complex complaints.Focus on providing first-class customer service and assisting customers with a variety of questions and challenges.Work to achieve key goals such as customer satisfaction and quality.Provide accurate, valid, and complete information by using the right methods/tools.Concentrix is a great match if you: Have a high level of French (written and oral) and fluent in English (B2).Have excellent communication skills coupled with empathy and team spirit.Are available for rotating schedules.Have a positive attitude and a desire to provide good service.You're analytical by nature and able to anticipate problems and find solutions.If you feel you don't check every box, we still encourage you to apply.
What's in it for you In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).Competitive salary and performance bonus.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses, and language classes.Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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