Customer Service Representative (French-speaking) - Fraud PreventionExperience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations, fulfilling client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.What you will do in this roleAs a Customer Service Representative, you will:Contact third parties abroad by telephone and/or e-mail to verify their payment information.Manage incoming calls and emails.Treat all data with extreme confidentiality.Meet and exceed contractual goals.Concentrix is a great match if you:Have a high level of French (written and oral) and fluent in English (B2).Have excellent writing and communication skills coupled with empathy and team spirit.Love to identify the customers' needs and propose fast solutions.Are proactive, results-driven, self-motivated, and a great team player.Have analytical ability and are comfortable with hardware/software tools.What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).Competitive salary and performance bonus.Central location in Lisbon, Portugal.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses, and language classes.Eligibility to workIn accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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