Customer Service Representative (French-speaking) - Coffee BrandExperience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Advisor in Portugal (hybrid position) in Braga, Portugal, you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence.
What you will do in this role As a Customer Advisor, you will:
Assist customers through multiple channels (email or phone) in an interactive and user-friendly mannerAttract potential customers by promoting products and services; suggest products and services tailored to customer needsHandle and manage inquiries in a timely mannerContribute to the development of customer loyaltyConcentrix is a great match if you:
Have a high level of French (written and oral)Can communicate easily and confidentlyDemonstrate empathy and ability to propose appropriate and effective solutionsDesire to develop soft skills in a professional environmentAre proactive, results-oriented, motivated and able to work in a team in a dynamic and multicultural environmentWhat's in it for you In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesEligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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