Customer Service Representative For Spotify - French Speaker In Porto

Customer Service Representative for Spotify - French speaker in PortoAre you looking for your next career move working in the music area? Teleperformance is recruiting a Customer Service Representative for Spotify with French!What is waiting for you:Work location: Porto – one of the best and sunniest places to live in Europe; Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments); One flight per year to your home country (within Europe); Health insurance from day one in the company; Ongoing certification and training opportunities; Refer a Friend Program with attractive incentives; Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.What you'll be doing at Teleperformance PortugalAs aFrench-speaker Customer Service Representative for Spotify you will:Provide first level support to unmanaged advertisers placing ads via Ad Studio,customer contact via voice, e-mail and chat; Manage all queries, requests and feedback received via chat to ensure a timely resolution and an overall positive client experience; Identify sales opportunities that can either be passed onto our sales; Leverage internal systems to log issues and escalate technical queries to our internal support teams; Identify fraudulent activity and take action to mitigate risk; Assist with general billing queries and process refunds for eligible advertisers.There will be big smiles if youFluent level of French and a B2-level in English; Good communication skills and ability to provide world class service to new and returning customers; Strong web-based navigation skills; Flexible and quick learner, able to adapt continuously; Experience with Salesforce case management is a plus.Teleperformance is one of the best companies to work for in Portugal, guaranteeing great conditions and career opportunities for its team.#J-18808-Ljbffr