Customer Service Representative For Spotify - French Speaker In Porto

What you'll do
Provide first level support to unmanaged advertisers placing ads via Ad Studio,customer contact via voice, e-mail and chat;Manage all queries, requests and feedback received via chat to ensure a timely resolution and an overall positive client experience;Identify sales opportunities that can either be passed onto our sales;Leverage internal systems to log issues and escalate technical queries to our internal support teams;Identify fraudulent activity and take action to mitigate risk;Assist with general billing queries and process refunds for eligible advertisers. What you'll need
Fluent level of French and a B2-level in English;Good communication skills and ability to provide world class service to new and returning customers;Strong web-based navigation skills;Flexible and quick learner, able to adapt continuously;Experience with Salesforce case management is a plus.Benefits
Work location: Porto – one of the best and sunniest places to live in Europe;Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);One flight per year to your home country (within Europe);Health insurance from day one in the company;Ongoing certification and training opportunities;Refer a Friend Program with attractive incentives;Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.