What you can expect
Are you looking for your next career move working in the music area? Teleperformance is recruiting a Customer Service Representative for Spotify with French!
Be part of an amazing team who builds the relationships that help grow our client's business in existing markets and beyond.
Are you ready for the challenge? We need those who have what it takes to live their ambitions and drive true impact in their work. Those willing to play their part in embracing a world of possibilities.
Our client
Spotify is a digital music streaming platform that gives its users access to millions of songs, podcasts and videos from artists all over the world.
What you'll do
Provide first level support to unmanaged advertisers placing ads via Ad Studio, customer contact via voice, e-mail and chat;
Manage all queries, requests and feedback received via chat to ensure a timely resolution and an overall positive client experience;
Identify sales opportunities that can either be passed onto our sales;
Leverage internal systems to log issues and escalate technical queries to our internal support teams;
Identify fraudulent activity and take action to mitigate risk;
Assist with general billing queries and process refunds for eligible advertisers.
What you'll need
Fluent level of written and verbal communication skills in French;
Good level of written and verbal communication skills in English – B2 Level (mandatory);
Good communication skills and ability to provide world class service to new and returning customers;
Strong web-based navigation skills;
Flexible and quick learner, able to adapt continuously;
Experience with Salesforce case management is a plus.
Benefits
International career in a multicultural environment;
Training and familiarization phase;
Good reference for future career;
Leadership opportunities;
Challenging work as a Sales Representative for Spotify;
Opportunity to grow in a multinational company;
Accommodation in a Teleperformance apartment;
Refund of initial flight expenses;
Free annual flight to the homeland;
Health Insurance since day one in the company;
Free Portuguese language courses, surfing, soft trekking and much more.
Teleperformance Portugal
Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!
With more than 12,000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
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