Customer Service Representative for International Hotels Project – Spanish SpeakerDo you have a passion for the tourism industry? We are looking for someone who loves to communicate and is ambitious enough to take responsibility for assuring client satisfaction for a world-leading hotel chain. As a customer service representative, you'll have the chance to be part of the success of a global brand, learning and developing to be the best in an ever-evolving role. You will be based in Lisbon and work with Teleperformance, a multicultural company renowned for being considered nine times the Best Company to Work for in Portugal.
Our ClientOur client is one of the largest hotel chains in the world, managing thousands of hotels in over 100 countries. It is a company based on human values and diversity, known for innovation and guest experience.
ResponsibilitiesProvide a customer-friendly service by showing interest in the customer, guaranteeing a positive and loyal relationship with the brand;Handle customer inquiries with the highest degree of courtesy and professionalism;Create opportunities to engage with customers, addressing all their questions and doubts;Manage customer queries about hotel availabilities, amenities and facilities, location and access to their accounts, payments, and answer any queries regarding the loyalty program.Your ProfileExperience working in a customer support role across different channels (email, webform, and telephone);Familiarity with Social Media;Experience with LiveChat and Instant Messaging services (preferential);Able to ensure GDPR compliance;Native Spanish speaker with a minimum English level of B2;Excellent communication skills: verbal, written, and listening;Ability to solve customer problems;Flexible and quick learner, able to adapt continuously;Ability to multi-task and work under pressure;Experience in servicing hotel/hospitality/travel/tourism and/or luxury industries (preferential).Our OfferWork location: Lisbon;Work Schedule: 40 hours per week;Renewable employment contract with basic remuneration plus food subsidy;Health Insurance from day one in the company;Possibility to live in one of our apartments;Initial flight expenses refund and annual complementary return flight to your home country (within Europe);Free Portuguese language courses and training opportunities;Modern, centrally located buildings with canteen facilities and excellent public transportation connections;Participation in events, workshops, and other activities;Excellent opportunity to work in a leading multinational company;Free healthy meals in the cafeterias, such as soup, bread, salad, and fruit;Personalized career progression programs.Teleperformance PortugalTeleperformance Portugal is one of the 25 best companies to work for in Europe, as recognized by the Great Place to Work Institute. TP was also distinguished as Best and Largest Exporter and Best Contributor to Employment in Portugal by Exame magazine! With more than 12,000 employees from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
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