Customer Service Representative For A Luxury Automotive Brand (German Speaker)

As the first point of contact for customers, you will be a true brand ambassador and can have a significant impact on the customer experience. Sounds interesting? Then what are you waiting for?
Your future company: An innovative luxury automotive brand that is currently creating an in-house Customer Interaction Center. They have offices worldwide to cater for the needs of their international clientele.
What´s in it for you? Starting date: ASAP

Being part of the creation of the Customer Interaction Center of one of the world´s leading luxury automotive brands

Competitive salary

Possibility to partially work from home after the initial training months

Working in a dynamic and inclusive work environment

Your responsibilities and impact as a Customer Service Representative will be: Be the friendly and empathetic first point of contact for customers by representing the company professionally

Contribute to the growth of the Customer Interaction Center by bringing fresh ideas

Use your communication skills to resolve customer issues and maintain a good relationship

Most importantly: ensure that every customer walks away with a smile to reflect the company's quality standards

Skills, qualifications and interests you need to succeed in this role: Native level of German with a proficient level of English

Previous experience in luxury Customer Service or the Hotel industry (min. 2 years)

Already based in Berlin

Having excellent verbal and written communication skills

Being able to quickly understand customers´ needs and empathise with them

Structured and well-organized way of working

Experience working in the automotive industry is a plus

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