Customer Service Representative (English-speaking) - Social Media Job Title: Customer Service Representative (English-speaking) - Social Media
Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Service Representative in Porto, Portugal (On-Site), you will be supporting our client's different areas of social media, in our offices in Porto. You'll be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.
Career growth and personal development
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this role
As a Customer Service Representative, you will:
Be a single point of contact for advertisers and agencies (SMB) for different types of inquiries.
Put together solutions to support and expand your customer's self-serve advertising customer base.
Manage all different types of inquiries generated via inbound activities such as chat, email, and social media messenger.
Demonstrate the value of advertising solutions and provide post-sales support for all self-service products.
From the beginning, you will take an active role in providing excellent and nimble customer service experience and continuously seek initiatives to enhance service and improve the overall customer advertising experience.
Your qualifications
Concentrix is a great match if you:
Online Advertising Experience is a big plus - but not mandatory.
Fluent, verbal and written in English (C1).
Familiarity with online advertising products/vendors.
Ability to multitask & work under pressure.
Fast learner, diligent worker.
You are expected to provide background checks (certificate for highest level of education, references from previous employment, clean criminal record).
If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
Competitive salary and performance bonus.
Central location in Porto, Portugal.
Bring-a-friend (referral) bonus opportunities.
Full paid training on the company and the project you'll be working on.
Career development programs, specialized courses, and language classes.
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal-opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Location: PRT Porto - Avenida Sidonio Pais Nº 93
Language Requirements: English (Required)
Time Type:
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