Job Title: Customer Service Representative (German C1 + English B2) Location: Porto, Portugal
Start Date: 4th November 2024 and 21st November 2024
Cross Border Talents is seeking a Customer Service Representative for our partner, a leading BPO company. In this role, you will support customers by providing top-notch service, ensuring high satisfaction, and handling inquiries related to our clients industry solutions.
Key Responsibilities: Deliver exceptional customer service and support via multiple communication channels (phone, email, chat)Address customer queries, provide solutions, and guide them through using our clients products and servicesMaintain a high level of customer satisfaction through timely and effective resolution of issuesCollaborate with other team members to meet performance targets and service level agreements Requirements: German (C1) and English (B2) language proficiencyAvailability to work on a rotating shift schedule (Monday to Sunday, 08:00 to 19:00, with possible extensions until 21:00)Must be located in or willing to relocate to PortoValid EU documentation (EU ID, Residence Card, Manifestação de Interesse, Visa under consultation) Work Model: On-site role in Porto Compensation & Benefits: Base salary: 1271EUR per month (14 months)KPI Bonus: 120 EUR per month (after meeting performance targets)Meal allowance: 7.63 EUR per working dayRelocation package:Outside Portugal: Reimbursement of airfare up to 400 EUR(after 180 days of contract), hotel accommodation for 28 daysInside Portugal: Reimbursement of travel costs up to 150 EUR(after 180 days of contract), hotel accommodation for 15 days Training: 4 weeks of training (2 weeks of onboarding + 2 weeks of practical application) This is an exciting opportunity to grow your career while working in a dynamic international environment. Apply now to join a dedicated team and contribute to the success of a globally recognized company.