Customer Service Representative

About Us:We are a dynamic and customer-focused insurance company committed to providing top-notch service to our clients. Our mission is to ensure our clients feel supported and informed every step of the way. We value dedication, professionalism, and a passion for helping others.Job Description:We are seeking a motivated and detail-oriented Customer Service Representative to join our remote team. In this role, you will be the first point of contact for our customers, providing assistance, answering questions, and ensuring a seamless customer experience. The ideal candidate is someone who is patient, empathetic, and able to resolve customer issues efficiently.Key Responsibilities:Handle incoming customer inquiries via phone, email, and chat.Provide accurate information about our insurance products and services.Assist customers with claims, policy changes, and billing inquiries.Resolve customer complaints and issues in a timely and professional manner.Maintain detailed and accurate records of customer interactions.Collaborate with team members to improve customer satisfaction.Stay up-to-date with product knowledge and industry changes.Qualifications:Previous customer service experience, preferably in the insurance industry.Excellent verbal and written communication skills.Strong problem-solving abilities and attention to detail.Ability to work independently in a remote environment.Proficient in using customer service software and tools.Proficient in Russian Language.High-speed internet connection and a quiet workspace.Must be able to work from 9:00 AM to 5:00 PM PST.Why Join Us?Competitive salary and benefits package.Opportunity to work remotely and maintain a healthy work-life balance.Supportive and inclusive team culture.Ongoing training and professional development opportunities.Job Type: Full-timePay: 800.00€ - 1,000.00€ per monthLanguage:Russian (Required)#J-18808-Ljbffr