Customer Service Representative (Dutch-Speaking) - Small Appliances

Customer Service Representative (Dutch-speaking) - Small AppliancesExperience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.What you will do in this roleAs a Customer Service Representative, you will:Engage with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners' products and services by incoming calls or emails.Review requests, make appropriate decisions, and process accordingly.Demonstrate the ability to analyze information and solve problems.Work on continuous improvement for customer satisfaction.Concentrix is a great match if you:Have a high level of Dutch (written and oral) and fluent in English (B2).Have excellent writing and communication skills coupled with empathy and team spirit.Love to identify the customers' needs and propose fast solutions.Are proactive, results-driven, self-motivated, and a great team player.Having previous customer experience is a plus.What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).Competitive salary and performance bonus.Central location in Lisbon, Portugal.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses, and language classes.Eligibility to workIn accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
#J-18808-Ljbffr