Job Title: Customer Service Representative (Dutch-speaking) - Search Engine
Job Description: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
What you will do in this role: Respond to inbound customer requests, documenting relevant case information.Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels (as assigned).Respond appropriately or escalate customers to higher tiers of support as defined and documented.Collaborate with other technicians to resolve or properly close help tickets.Your qualifications: Have a high level of Dutch (written and oral) and fluent in English (B2).Possess excellent writing and verbal communication skills to simplify technical language for non-technical users.Demonstrate patience when communicating and solving issues.Keep up with the latest IT and tech-related trends.Are proactive, self-motivated, and a great team player.What's in it for you: Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).Competitive salary and performance bonus.Central location in Lisbon, Portugal.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses, and language classes.Eligibility to work: In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Location: PRT Lisbon - Av. Mediterraneo, N°1
Language Requirements: Dutch (Required)
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