Job Title: Customer Service Representative (Dutch Speaker) – Porto, Portugal
Location: Porto, PortugalLanguage Requirement: Native-level Dutch (written and spoken)Salary: €1300/monthStart Date: ASAP
About the Role:
Join a dynamic and leading multinational company in the heart of Porto! This is a fantastic opportunity for Dutch speakers to represent a global beauty brand that has been at the forefront of the beauty industry for over 110 years. We are looking for passionate individuals to provide top-tier customer service and product advice, contributing to an exceptional customer experience.
Key Responsibilities:
Manage customer contact through live chat, phone, emails, web forms, and social media (1:1 communication)
Handle consumer inquiries and complaints with professionalism and care
Offer tailored beauty advice and product recommendations
Provide guidance on e-commerce-related inquiries (returns, deliveries, refunds)
Answer questions related to product care and alternatives
Manage database inquiries (GDPR, unsubscribing from newsletters, data breaches)
Register health-related concerns (HRC)
Maintain excellent customer satisfaction and deliver prompt, accurate solutions
Requirements:
Native-level fluency in Dutch (written and spoken)
Experience in customer service (preferably in cosmetics or beauty industry)
High school diploma or equivalent
Availability to work in rotating shifts
An EU passport, Portuguese residency, or the right to work in Portugal
Interest or experience in the beauty and cosmetics sector is a plus!
Relocation Package:
Assistance with all necessary documentation (tax number, social security, bank account, etc.)
Shared company-provided apartment (including rent, utilities, and internet)
Airport pick-up upon arrival
Reimbursement of flight expenses
Annual paid flight to your home country
Private health insurance from day one
Free Portuguese language lessons
Why Join Us?
Competitive salary of €1300/month
Opportunity for rapid career growth within a global company
Ongoing training and personal development opportunities
Modern, centrally located offices with excellent public transportation links and canteen facilities
Participation in company events and activities, such as surf lessons, yoga, trekking, and social events
A vibrant, multicultural team environment
Apply Now:
Take the next step in your career and become part of a global leader in the beauty industry. Enjoy a fantastic work environment in Porto while growing your skills and experiences.
Application:
Contact: Paula Skalecka at ******
This is a great opportunity for someone looking to work in a dynamic, multinational environment with potential for career progression.
Job Type: Full-time
Pay: 1,300.00€ per month
Application Question(s):
Do you need visa sponsor?
Language:
Dutch (Preferred)
English (Preferred)
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