Job Title: Customer Service Representative – Dutch Speaker Location: Lisbon, Portugal (On-Site) Schedule: Monday to Friday : 08:00 AM to 08:00 PM (Rotational Shifts) Saturday and Sunday : 08:00 AM to 05:00 PM Days Off : 2 days rotational Job Summary: We are seeking a Dutch-speaking Customer Service Representative to join our team in Lisbon.
In this role, you will be responsible for assisting customers by handling inquiries, providing support, and delivering a positive service experience.
This position requires excellent communication skills and the ability to work effectively in a fast-paced environment.
If you are passionate about helping others and enjoy working in a dynamic, multicultural team, we would love to hear from you!
Key Responsibilities: Respond to customer inquiries and provide accurate information about products and services.
Address customer concerns via phone, email, and chat, ensuring a high level of customer satisfaction.
Troubleshoot and resolve customer issues efficiently, escalating when necessary.
Maintain detailed and accurate records of customer interactions.
Collaborate with team members and other departments to enhance the customer experience.
Adhere to company guidelines and procedures to meet quality standards.
Requirements: Native or fluent in Dutch, with a strong command of English.
Previous experience in customer service or a related field is preferred.
Excellent communication skills and attention to detail.
Ability to work flexible hours, including weekends and rotational shifts.
Problem-solving skills and a positive, customer-oriented attitude.
Compensation & Benefits: Meal Allowance : 7.23€ per working day Transport Allowance : 20€ per month Health Insurance : Coverage starts from day 1 with a monthly contribution, fully covered after 6 months of employment Additional Perks : Access to a vibrant work environment, on-site facilities, and professional development opportunities