Customer Service Representative (D/M/F)

Central Functions support the board as well as the business in achieving its strategic objectives. These are, for example, Information Technology, Human Resources, Logistics, Compliance, Finance, and many more.
Responsibilities:Work as a customer service representative with international key accounts in a modern, global supply chain environment.Proactive order management & close monitoring of order book and shipments.Ownership of end-to-end operational customer interaction and demand fulfillment.Strong customer advocate whilst fostering the company's best interests into account.Handle inbound B2B customer calls, email inquiries, and requests with accuracy and in a timely manner.Participate in customer and project review meetings, understand customer profiles whilst supporting the company's growth and strategic targets.Professionally handle customer escalation and allocation scenarios.Collaborate and provide cross-functional support in customer-related matters in a dynamic working environment.Qualifications:Higher education degree BA or similar.Proven customer support experience in International Supply Chain; experience in Semiconductor or Automotive industry preferred.ERP (SAP), CRM (Salesforce), EDI, and Microsoft tools proficiency required.Good customer-facing skills combined with excellent written and verbal communication skills for effective interaction.Entrepreneurial drive and excellent problem-solving capabilities.Ability to multi-task, prioritize, and manage time effectively.Flextime availability required and ability to work in a team in a dynamic environment.Fluent business English mandatory; other languages are an added value.
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