.Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. If you're looking to grow and be inspired, as a Customer Service Representative in Porto, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. What you will do in this role As a Customer Service Representative, you will: Give customer support by handling customers' questions and concerns about the product/service and therefore helping them with their needs. In essence, you will take good care of the customers; Manage all differenttypes of inquiries generated online, via app, chat and email, in a non-voice process ; From the beginning,you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience. Your qualifications Concentrix is a great match if you: Have an advanced level of Portuguese (written and oral) (C1) English level (intermediate) Prior Customer Service Experience - is mandatory (minimum 6 months); High curiosity aboutthe cryptocurrency market; Ability to effectively communicate, both written and verbally; Skilled in multi-tasking & working under pressure; Fast learner, diligent worker. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role