What you will do in this roleIn everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.As a Customer Service Representative on our team, you will:Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users' demands.Log call details onto call management systems and provide response and resolution within SLA.Maintain service and product knowledge and expertise associated with applications specific to individual customers.Your qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:Are proficient or bilingual in Italian and are advanced in Spanish.Have good disposition to work in a customer service environment.Have customer care skills - ability to listen to and understand the customers' need.Can take ownership of, and progress calls to resolution or to escalate call to resolution.It will be a plus if you have:Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration.What's in it for youIn this role, we offer benefits that help support your unique lifestyle:39 hours/week temporary contract: rotative Monday to Friday from 9:00 to 18:00.Salary 18,400 euros gross/year + up to 1,200 euros gross/year in bonus.Good location in Barcelona.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs and specialized courses.Experience the best version of you!Concentrix is an equal opportunity employer.We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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