Customer Service Quality/Trainer - German And French Speaker (Remote) Pns

We are recruiting a Quality/Trainer for our customer Service department fluent in both German and French, that will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to deliver excellent consumer experience. A Day in the life of... Development and implementation of standard methodologies of training Provide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to the guidelines Leverage the Learning Management System to ensure training development and the accuracy of records What will make you successful Advanced knowledge in German and French Knowledge in English or Portuguese Experience using help desk software and remote support tools Knowledge of CRM systems and social media/Community Management Previous knowledge on Consumer Handling (3-year experience - preferable) Experienced in leading, training and coaching teams What we offer Local and International Exposure Flexible working environment Engagement and wellbeing activities Os candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em pt.Gigroup.Com >
Política de PrivacidadeCandidatos Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada p