.We are a small but passionate e-commerce company specializing in affordable, high-quality, and made-to-order cycling apparel. Our mission is to provide cyclists with stylish, functional gear that enhances their riding experience. We value collaboration, creativity, and a customer-first approach. We're looking for a dynamic individual who can wear multiple hats and is eager to grow with us. About You: Are you a motivated self-starter, who thrives off team collaboration but likes to have the autonomy of being your own boss? Do you like to multitask and learn about all aspects of the business? Have you thought about running your own e-commerce business one day? Then this might be the opportunity for you. The Customer Service & Operations Associate is a multifaceted role that blends customer service, operations, and administrative support. You'll be the bridge between our customers and our brand, ensuring a seamless experience from the moment they visit our site to the delivery of their order. Additionally, you will support our marketing and design teams with various tasks, contributing to our overall growth. Why Join Us? Collaborative Environment: We're a small, close-knit team that supports each other in tackling multiple projects. Growth Opportunities: You'll have the chance to take on new challenges and grow your skill set across different business areas. Success in this role includes: Customer Service: Responsiveness: while on your shift, replying to an inquiry within 1 hour is key to our customers' experience. Solutioning: Customers expect their questions and issues to be resolved on the first engagement. Feedback: Collecting feedback from customers is key, so proactively asking for pictures of issues so we can improve is important. Accuracy: Provide detailed and accurate information about our products, sizing, shipping, and policies. Empathy: Address and resolve customer issues, with empathy and efficiency, ensuring their satisfaction and loyalty. Operations: Product Management: Upload new products to our Shopify store, ensuring accurate descriptions, pricing, and images. Order Processing: Tag and manage orders in the back office, coordinating with the manufacturing team to ensure timely fulfillment. Inventory Tracking: Assist with monitoring inventory levels, ensuring that stock is updated and accurately reflected on the website. Reverse Logistics: Create return labels for US customers to receive products back to the warehouse. Administrative Support: Marketing Assistance: Conduct research to support marketing campaigns, including competitor analysis, content ideas, and trends in the cycling industry. Content Collaboration: Work with the design team to gather and organize content, images, and materials for social media, newsletters, and other marketing efforts. General Admin Tasks: Handle day-to-day administrative duties as needed, helping the team stay organized and efficient
