Customer Service Manager - Contract Logistics - Vila Do Conde

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

We are looking for you as a Customer Service Manager for Contract Logistics at DB Schenker in Vila do Conde - Portugal.
Role Mission
You will be responsible for ensuring customer satisfaction and organizing the team's tasks. In case of conflicts or incidents, you will take appropriate action. Additionally, you will ensure compliance with SLAs and be responsible for the office administration.
Your tasks:

Responsible for office administration: billing logistics & transport, supplier invoice control, and revenue and cost management.
Ensure KPI goals are met or exceeded according to SLAs.
Improve quality management indicators.
Lead customer service.
Manage customer complaints, escalations, and critical situations directly.
Supervise operations to ensure alignment with customer requirements.
Manage customer operations.
Communicate with service providers, such as carriers and warehouse partners, to optimize service levels.

Your profile:

Academic background: Diploma, Degree, Bachelor's Degree, or equivalent experience
A minimum of 3 years of relevant experience in Customer Service
Proficiency in English
Proficiency in Microsoft Excel: Intermediate level
Knowledge of logistics
Ability to analyze reporting metrics


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