Customer Service In Lisbon (Italian Speaker)

Your responsibilities and impact as a Customer Service Agent in Portugal will be: Respond promptly and professionally to customer inquiries and issues via phone, email.
Provide accurate and detailed information about drone products, features, and specifications.
Assist customers with product setup, troubleshooting, and usage guidance.
Diagnose and resolve technical issues related to drones, remote controllers, software, and accessories.
Process customer orders, returns, and exchanges.
Track and update customers on the status of their orders.
Stay informed about the latest drone models, software updates, and industry trends.
Provide product recommendations based on customer needs and preferences.
Ensure the highest level of customer satisfaction by consistently meeting or exceeding service quality standards.
Gather customer feedback and provide insights to improve products and services.
What is in it for you?
Unfixed Term Contract Gross monthly salary: 850 euros Tech Compliment: 50 euros Special bonus: 150 euros   Language Bonus: 50 euros Permanency Bonus: 100 euros Rent support: 400 euros for 12 months Meal Allowance: 150 euros   Total gross salary: 1750 euros Holiday Bonus**: 75 euros Performance bonus: 120 euros subject to the terms and conditions of the bonus plan from 4th full month production   Medical and dental insurance: You are included in our health insurance plan after 6 months of contract