Customer Service For Travel Industry - German Speaker In Lisbon

What you'll do

As a Customer Service for Travel Industry, you'll greet and converse with client's customers in a courteous, friendly and professional manner;
Turn customer inquiries into sales, using appropriate selling techniques to meet revenue and close rate goals;
Research travel rates, destinations, options and packages, accurately provide information and answer general travel and site related questions;
Track and report call types and service issues.

What you'll need

Fluent level of written and verbal communication skills in German;
Good level of written and verbal communication skills in English (minimum B2);
High School Diploma or higher (preferred);
Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity;
Previous call center experience in sales and/or customer service capacity;
Strong web-based navigation skills;
Flexible and quick learner, able to adapt continuously.

Benefits

International career in a multicultural environment;
Training and familiarization phase;
Investment in training and personal development;
Respectful and inclusive environment;
A wealth of opportunities to progress and move business areas projects;
Flexibility & Work/life balance;
Opportunity to grow in a dynamic leading multinational company;
Accommodation in a Teleperformance apartment;
Refund of initial flight expenses;
Annually complementary return flight to your home country (within Europe);
Health Insurance since day one in the company;
Free company events and activities.

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