We all enjoy getting from one location to another swiftly, of course. Would you like to work for a reputable cab service app to improve the trips of customers? Then apply right away!
Tasks
Your responsibilities and impact as a customer service agent will be:
Being a mentor to consumers in different fields (there are several projects)
Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media
Delivering calm and resourceful troubleshooting for customer queries regarding their shopping experience
Being in contact with other departments and redirecting related cases and issues to related departments
Requirements
Skills, qualifications and interests you need to succeed in this role:
Speak a native level of Dutch and at least a B2 level in English
Know the value and impact that a good customer experience can create
Are an attentive listener, comfortable and skillful at communicating with people
Enjoy being energetic, innovative and working proactively at a fast pace
Get excited about intercultural communication and the expatriate lifestyle
Are already living in or willing to relocate to Lisbon for an international career and life experience
Benefits
What's in it for you?
Type of Contract: A fixed-term contract that is renewable every year.
Working Hours: Full time (40h/week, 8h/day) in rotative shifts (Mon-Sun, 7 AM – 9 PM)
Training: Have a kick-start your career with the intensive training that the company offers to their new employees.
Salary Conditions(*): You have 2 options:
Including free accommodation (shared flat, all bills included): 1040€ gross/month
Excluding accommodation: 1298€ gross/month
Relocation Package for International Candidates:
Reimbursement of your initial flight expenses after 9 months
Airport pick-up
Yearly two-way flight ticket back to your home country (within the EU)
Help in paperwork, opening bank account, etc. upon your arrival.
Extra Perks:
Private health insurance after 6 months of contract which is extra to the standard insurance
Free Portuguese lessons, cooking classes, sports activities and social events organised by the company
Portuguese public holidays and 22 days of paid holidays
Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!
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