What you'll doAs a Customer Service for Fashion Retail, you'll ensure an adequate response time while delivering the highest service possible;Assist, by phone or through written support, to any customer's questions and concerns regarding the service;Maintain excellent quality and efficiency to achieve our team targets;Identify and process orders that may be fraudulent;Provide information regarding shipping and delivery;Advice our customers on a high level, providing updated help guides and meeting their individual needs.What you'll needNative written and verbal communication skills in German;Good level of English, written and spoken;As a Customer Service for Fashion Retail, you'll need social media responsiveness, including tracking and responding to customer comments;Ability to ensure positive messages delivery to our customers;Ability to create upsell and cross-sell opportunities;Ability to manage several emails in an efficient way;Problem-solving skills;Good argumentations skills.BenefitsExcellent work opportunity in a leading multinational company;International career in a multicultural environment;Possibility of cooperation with leaders in various industries;Stable work and career progression;Long-term development opportunities;Respectful and inclusive environment;A wealth of opportunities to progress and move business areas projects;Flexibility & Work/life balance as a Customer Service for Fashion Retail;Health Insurance since day one in the company;Possibility to live in one of our apartments;Initial flight expenses refund;Annually complementary return flight to your home country (within Europe);Free Portuguese language courses, sport activities and organized events.