Customer Service For Pvh - German Speaker In Lisbon

What you'll do As a Customer Service for Fashion Retail, you'll ensure an adequate response time while delivering the highest service possible; Assist, by phone or through written support, to any customer's questions and concerns regarding the service; Maintain excellent quality and efficiency to achieve our team targets; Identify and process orders that may be fraudulent; Provide information regarding shipping and delivery; Advice our customers on a high level, providing updated help guides and meeting their individual needs.
What you'll need Native written and verbal communication skills in German; Good level of English, written and spoken; As a Customer Service for Fashion Retail, you'll need social media responsiveness, including tracking and responding to customer comments; Ability to ensure positive messages delivery to our customers; Ability to create upsell and cross-sell opportunities; Ability to manage several emails in an efficient way; Problem-solving skills; Good argumentations skills.
Benefits Excellent work opportunity in a leading multinational company; International career in a multicultural environment; Possibility of cooperation with leaders in various industries; Stable work and career progression; Long-term development opportunities; Respectful and inclusive environment; A wealth of opportunities to progress and move business areas projects; Flexibility & Work/life balance as a Customer Service for Fashion Retail; Health Insurance since day one in the company; Possibility to live in one of our apartments; Initial flight expenses refund; Annually complementary return flight to your home country (within Europe); Free Portuguese language courses, sport activities and organized events.