Customer Service For Pvh - German Speaker In Lisbon

What you'll do

Ensure an adequate response time while delivering the highest service possible;

Assist, by phone or through written support, to any customer's questions and concerns regarding the service;

Maintain excellent quality and efficiency to achieve our team targets;

Identify and process orders that may be fraudulent;

Provide information regarding shipping and delivery;

Advise our customers on a high level, providing updated help guides and meeting their individual needs.

What you'll need

Native written and verbal communication skills in German;

Good level of English, written and spoken;

Social media responsiveness, including tracking and responding to customer comments;

Ability to ensure positive message delivery to our customers;

Ability to create upsell and cross-sell opportunities;

Ability to manage several emails efficiently;

Problem-solving skills;

Good argumentation skills.

Benefits

Excellent work opportunity in a leading multinational company;

International career in a multicultural environment;

Possibility of cooperation with leaders in various industries;

Stable work and career progression;

Long-term development opportunities;

Respectful and inclusive environment;

A wealth of opportunities to progress and move business areas projects;

Flexibility & work/life balance;

Health Insurance from day one;

Possibility to live in company apartments;

Initial flight expenses refund;

Annually complementary return flight to your home country (within Europe);

Free Portuguese language courses, sports activities, and organized events.

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