Customer Service For Pvh - German Speaker In Lisbon

What you'll do
As a Customer Service for Fashion Retail, you'll ensure an adequate response time while delivering the highest service possible;
Assist, by phone or through written support, to any customer's questions and concerns regarding the service;
Maintain excellent quality and efficiency to achieve our team targets;
Identify and process orders that may be fraudulent;
Provide information regarding shipping and delivery;
Advise our customers on a high level, providing updated help guides and meeting their individual needs.
What you'll need
Native written and verbal communication skills in German;
Good level of English, written and spoken;
Social media responsiveness, including tracking and responding to customer comments;
Ability to ensure positive message delivery to our customers;
Ability to create upsell and cross-sell opportunities;
Ability to manage several emails efficiently;
Problem-solving skills;
Good argumentation skills.
Benefits
Excellent work opportunity in a leading multinational company;
International career in a multicultural environment;
Possibility of cooperation with leaders in various industries;
Stable work and career progression;
Long-term development opportunities;
Respectful and inclusive environment;
A wealth of opportunities to progress and move business areas projects;
Flexibility & Work/life balance;
Health Insurance since day one in the company;
Possibility to live in one of our apartments;
Initial flight expenses refund;
Annually complementary return flight to your home country (within Europe);
Free Portuguese language courses, sport activities and organized events.

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