Quality and Service are what it's all about in today's world for companies to remain competitive. This famous online video platform is looking for you to join its customer service specialist team in Lisbon!What should you expect from living in Lisbon?A colorful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious Portuguese cuisine and famous cafe cultureFriendly people, good vibes, and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environmentYour responsibilities and impact as a Customer Service Agent will be:Helping users with any questions related to their accounts, the platform in general, etc.Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail, or social mediaDelivering calm and resourceful troubleshooting for customer queries regarding their customer experience;Being in contact with other departments and redirecting related cases and issues to responsible departmentsEnsuring and participating in the success of your department.What's in it for you?Schedule: 40h/week in rotative shifts (Mon-Sun, 8 AM to 8 PM)Competitive SalaryMeal vouchers + Transportation allowancesPrivate health insurance after 6 monthsRelocation PackagePleasant and inspiring working atmosphere in an international environmentOpportunity to be part of a rapidly expanding global organization working with world-famous brandsProfessional development and a clear career pathTraining & development opportunitiesFree fruit, coffee, tea, water, and a lot more!Skills, qualifications, and interests you need to succeed in this role:A native level of German and at least a B2 level of English1 year of Customer Service experience in a contact centerKnowledge of the value and impact that a good customer experience can createBeing an attentive listener, comfortable and skillful at communicating with peopleBeing energetic, innovative, and working proactively at a fast paceExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Lisbon for an international career and life experienceHaving a valid Portuguese work permit (required).Your Future Company:Working in sunny Lisbon at one of the world's leading professional services companies operating in the technological and digital field. Your prospective new employer is a diverse community of more than 300.000 people working together. The team is caring and supportive and believes in continuous improvement to take their careers to new places. On top of that, it's a diverse environment seeking the highest level of equality.
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