What you can expect
Are you fluent in French? Would you like to work as a Customer Service for Marketplace?
We are looking for a communicator desired to work with one of the world's leading companies in the social networking industry. We are ready to have you on our team and provide you with the opportunity to start an international career!
Ensure a positive overall outcome at the end of each interaction while adapting your approach to each customer. Also, you will manage information and address commerce related questions. Contribute to the improvement of our internal processes.
You will have the constant support of our team in order to achieve successful career growth. Ready for the challenge?
Whomever you are, whatever you do, bring your ambition, ideas and determination. Come drive our business into the future.
We need those who have what it takes to live their ambitions and drive true impact in their work. Those willing to play their part in embracing a world of possibilities.
Our Client
Social interaction has been reinvented through Social Media and is continuously adapting to new technologies. Our client is one of the world's leading companies in the industry of Social Media, with hundreds of millions of daily users.
What you'll do
As a Customer Service for Marketplace, you'll gather important information;
Identify and troubleshoot issues;
Perform triage requests;
Provide communications support between teams and business partners;
Share insights during official meeting check-ins, in order to improve processes.
What you'll need
One to three years' experience in customer service;
Fluent level of written and verbal communication skills in French;
Fluency in English – B2 level (mandatory);
Passionate about providing an outstanding customer experience;
Exceptional communication skills with grammar and typing accuracy;
Be attentive to customers, recognize their needs and offer them appropriate solutions;
Ability to collaborate and work effectively in a team;
Great listener and problem solver with analytical skills;
Ability to educate customers on policy and product questions;
Capable of reading developer documentation that might be more technical than a normal support manual;
Basic Excel knowledge.
Benefits
Excellent job opportunities in a dynamic, leading multinational company;
Possibility of cooperation with leaders of different industries;
Stable work and career progression;
Investment in training and personal development;
Good reference for future career;
Leadership opportunities;
Challenging work as a Customer Service for Marketplace;
Modern and centrally located buildings with cafeteria facilities and an excellent public transportation connection;
Private health insurance since day one in the company;
Possibility to live in one of our apartments;
Initial flight expenses refund;
Annually complementary return flight to your home country (within Europe);
Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
Free Portuguese language courses, sports activities, and organized events.
Teleperformance Portugal
Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!
With more than 12,000 employees from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
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