Customer Service For Luxury Hotel Chain (German Speaker)

Are you passionate about the hospitality industry? Do you want to work for a luxury and well-renowned hotel chain? Do you enjoy smooth traveling? Then this is your chance to make an impact on the holidays of multiple travelers! Your responsibilities and impact as a customer service agent will be: Customer service by phone, email, and live chat Solving issues encountered during the booking process or loyalty programs Taking an active role in finding the right booking Following up on issues during the vacation Providing good solutions incl. refunds to the customers Managing good and qualified lead generation Skills, qualifications, and interests you need to succeed in this role: You have a fluent level of German (a good level of English would be a plus) You are looking for a job opportunity abroad You are addicted to traveling You are motivated and committed to your work You have excellent communication and listening skills You are a team player and willing to work with many other nationalities What's in it for you? Type of contract: a long-term fixed-term contract, renewable every year Working hours: full-time (40h/week) on rotating shifts (depending on the project) Hybrid work options Salary conditions (*) – 2 options: Including free accommodation (shared flat, all bills included): 1050€ gross/month Excluding accommodation: 1400€ gross/month For international candidates: Reimbursement of your initial flight expenses after 9 months Airport pick up Yearly two-way flight ticket back to your home country (within the EU) Help in paperwork, opening bank account, etc. upon your arrival Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company Real career opportunities in different career paths (*) Compensation during the training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes) Required language: German #J-18808-Ljbffr