Customer Service For Intercontinental Hotels In Lisbon (French Speaker)

Do you have a passion for the travel and tourism industry? Do you like traveling when everything goes the way it should? You can have an impact on making travelers' journeys a success.
Your responsibilities and impact as Customer Service for IHG will be:

Solving issues during the booking process.
Giving instructions, and taking an active role in finding the right booking.
Following up during the vacation, providing good solutions including refunds.
Being responsible for the current and expanding the clients' network.
Managing good and qualified lead generation.
Providing excellent customer support where required.

Skills, qualifications, and interests you need to succeed in this role:

EU citizenship or valid residency card.
Fluent in French and English.
Looking for a job opportunity abroad.
A travel enthusiast.
Motivated and committed to your work.
Excellent communication and listening skills.

What's in it for you?

Type of contract: a long-term fixed-term contract, renewable every year.
Working hours: full time (40h/week) on rotating shifts Mon-Sun 7AM-7PM.
Salary conditions (*) – 2 options:
Including free accommodation (shared flat, all bills included): 1040€ gross/month.
Excluding accommodation: 1240€ gross/month.
For international candidates:
Reimbursement of your initial flight expenses after 9 months.
Airport pick-up.
Yearly two-way flight ticket back to your home country (within the EU).
Help in paperwork, opening bank account, etc. upon your arrival.
Free Portuguese lessons, cooking classes, sport activities, and social events organized by the company.
Real career opportunities in different career paths.

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