Customer Service for Hotels Group – French speakerDo you have a passion for the tourism industry? Are you ambitious and love to communicate? Ensure client satisfaction for a world leading hotels chain. Become a Customer Service for Hotels Group!As a Customer Service Representative, you'll have the chance to be part of a global brand success. Learn and develop to be the best in an ever-evolving role. You will be based in Lisbon and work with Teleperformance, a multicultural company. It is renowned for being considered nine times the Best Company to Work for in Portugal.Are you ready for your new adventure? Apply!Whomever you are, whatever you do, bring your ambition, ideas, energy and determination. Come drive our business into the future.We need those who have what it takes to live their ambitions and drive true impact in their work. Those willing to play their part in embracing a world of possibilities.Our ClientOur client is one of the largest hotel chains in the world, managing thousands of hotels in over 100 countries. It is a company based on human values and diversity, known for innovation and guest experience.What you'll doAs a Customer Service for Hotels Group, you'll provide a customer-friendly service by showing interest in the customer;Guarantee a positive and loyal relationship with the brand;Handle customer inquiries with the highest degree of courtesy and professionalism;Create opportunities to engage with the customers, approaching all their questions and doubts;Manage customer queries about hotel availabilities, amenities and facilities/location;Access to customer accounts, payments and answer any queries regarding the loyalty program.What you'll needFluent level of written and verbal communication skills in French;Fluency in English – B2 level (mandatory);Experience working in a customer support related role in different channels (email, webform and telephone);As a Customer Service for Hotels Group, you'll need to be familiar with Social Media;Experience with LiveChat and Instant Messaging services (preferential);Able to accomplish GDPR compliance politics;Excellent communication skills: verbal, written and listening skills;Able to solve customer problems;Flexible and quick learner, able to adapt continuously;Able to multi-task and work under pressure;Experience in servicing hotel/hospitality/travel/tourism and/or luxury industries (preferential).Work location: Lisbon;Work schedule: 40 hours per week;Renewable employment contract with basic remuneration plus food subsidy;Good reference for future career;Leadership opportunities;Challenging work as a Customer Service for Hotels Group;Health Insurance since day one in the company;Possibility to live in one of our apartments;Initial flight expenses refund and annual complementary return flight to your home country (within Europe);Free Portuguese language courses and training opportunities;Modern and centrally located buildings with cafeteria facilities and excellent public transportation connections;Participation in events, workshops and other activities;Excellent opportunity to work in a leading multinational company;Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;Personalized career progression programs.Teleperformance PortugalTeleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.Apply nowBecome a member of a worldwide team Upload CV Do you currently work at Teleperformance? Yes No Please read and acknowledge our Privacy Policy , defining the usage and protection of your personal data, processed only for recruitment processes for Teleperformance Portugal
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