Customer Service for Hotels Group – French speakerDo you have a passion for the tourism industry? Are you ambitious and love to communicate? Ensure client satisfaction for a world leading hotels chain. Become a Customer Service for Hotels Group!
As a Customer Service Representative, you'll have the chance to be part of a global brand success. Learn and develop to be the best in an ever-evolving role. You will be based in Lisbon and work with Teleperformance, a multicultural company. It is renowned for being considered nine times the Best Company to Work for in Portugal.
Are you ready for your new adventure? Apply!
We need those who have what it takes to live their ambitions and drive true impact in their work. Those willing to play their part in embracing a world of possibilities.
What you'll doProvide a customer-friendly service by showing interest in the customer;Guarantee a positive and loyal relationship with the brand;Handle customer inquiries with the highest degree of courtesy and professionalism;Create opportunities to engage with the customers, approaching all their questions and doubts;Manage customer queries about hotel availabilities, amenities and facilities/location;Access customer accounts, payments and answer any queries regarding the loyalty program.What you'll needFluent level of written and verbal communication skills in French;Fluency in English – B2 level (mandatory);Experience working in a customer support related role in different channels (email, webform and telephone);Familiarity with Social Media;Experience with LiveChat and Instant Messaging services (preferential);Able to accomplish GDPR compliance politics;Excellent communication skills: verbal, written and listening skills;Able to solve customer problems;Flexible and quick learner, able to adapt continuously;Able to multi-task and work under pressure;Experience in servicing hotel/hospitality/travel/tourism and/or luxury industries (preferential).BenefitsWork location: Lisbon;Work schedule: 40 hours per week;Renewable employment contract with basic remuneration plus food subsidy;Good reference for future career;Leadership opportunities;Health Insurance since day one in the company;Possibility to live in one of our apartments;Initial flight expenses refund and annual complementary return flight to your home country (within Europe);Free Portuguese language courses and training opportunities;Modern and centrally located buildings with cafeteria facilities and excellent public transportation connections;Participation in events, workshops and other activities;Excellent opportunity to work in a leading multinational company;Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;Personalized career progression programs.Apply nowBecome a member of a worldwide team.
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