Are you a fluent German speaker with a passion for travel and customer service? Join the dynamic team in Lisbon for a leading holiday platform, where you'll assist our German-speaking customers in creating unforgettable travel experiences. As a Customer Service Representative, you'll handle inquiries, provide expert advice, and resolve issues efficiently. Your excellent communication skills will ensure our customers enjoy a seamless booking process. Be part of a company that values excellence and customer satisfaction!
Your responsibilities and impact working as a Holiday Consultant for Customer Service for Holiday Platform:
-Providing accurate and detailed information about the company's holiday offers.
-Managing and responding to customer requests through phone and email.
-Assisting customers with managing their bookings, queries and requests.
-Ensuring excellent customer satisfaction by exceeding customer expectations
Skills, qualifications and interests you need to succeed in this role:
-Native-level proficiency in German and a minimum C1 level of English
-A valid Portuguese work permit (required)
-Living in or willing to relocate to Lisbon for an international career and life experience
-Flexibility and ability to adapt to changes with a positive mindset
-Motivation and commitment to perform the assigned tasks effectively
-Excitement about intercultural communication and embracing the expatriate lifestyle
What's in it for you?
-Type of contract: Unfixed term contract, 30 days probation period
-Working hours: full time (40h/week) Monday- Sunday 8:00-20:00
-Salary conditions: 1,375 € gross/month + 300 € loyalty bonus every 3 months + 3,000 € signings bonus + performance bonus 120 € from 4th full month
-Health insurance is provided from the beginning
-Paid professional training
-Employee discounts
-Fun and engaging company-wide initiatives
-Excellent work culture
For international candidates:
-Up to 200 € for the cost of a travel ticket (reimbursement after 3 months upon evidence of travel ticket)
-Up to 360 € for accommodation/ months for the first 3 months (reimbursed during 3 months)
-Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation
Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be a member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology and expertise are designed to support the operational needs for clients and deliver a seamless experience to customers in the moments that matter.
What should you expect from living in Lisbon?
-A colorful city view and a rich cultural history
-Pros of living in a European capital on a budget
-Delicious Portuguese cuisine and famous cafe culture
-Friendly people, good vibes and a happy-go-lucky urban life
-Warm climate all year and a sunny beach life next to the Atlantic
-A large English-speaking local community and international environment
