Customer Service For Global Retailer - Wfh In Portugal (Norwegian Speaker)

Our client in Portugal is looking for Norwegian speaking employees for the client in retailing. You'll play a vital role in ensuring customers feel supported and satisfied, contributing to the mission of a world-famous furniture retail company.Your responsibilities and impact as a Customer Service Agent will be:Answering incoming queries from customersIdentifying issues and providing solutionsTracking and following up on deliveriesEnsuring a high level of customer satisfactionRecording data in the CRM systemProviding ad-hoc supportBeing a team player and participating in the success of the team and projectSkills, qualifications and interests you need to succeed in this role:A native level of Norwegian and at least a B2 level of EnglishKnowledge of the value and impact that a good customer experience can createBeing an attentive listener, comfortable and skillful at communicating with peopleHaving a drive for excellence and professionalismBeing a real team player and committed to your workExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Lisbon for an international career and life experienceHaving a valid Portuguese work permit (required).What's in it for you?Long-term opportunity, 6 months contract - renewableFull WFH in Portugal (mainland)Working hours in rotative shifts: Mon - Sat, 07:00 AM – 08:00 PMA package in line with the market: 1500€ gross / month x 14 months + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months)If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 12 months of accommodation in shared flat provided by the company (rental fee to pay)Opportunity to be part of a challenging and fast-paced environmentPossibility to collaborate with some of the biggest brands in the industryA multicultural and international environmentFully paid training, professional development and career evolutionYour future Company:Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50,000 employees.In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world's most progressive brands.
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