What you'll do Provide customer inquiries with timely and accurate responses, providing first contact resolution and representing Customer Service for Gaming;
Take personal ownershipof customer requests and maintain accountability for follow-through;
Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys;
Handle customer contacts that require core and advanced skills;
Maintain our partner's internal information and customer/account information secure and confidential;
Consistently implement management mentoring to reach departmental goals;
Support less-experienced agents by sharing best practices;
Perform other duties asassigned. What you'll need Native level of German (written and spoken);
Fluency in English (B2);
High school diploma (or equivalent);
Player and support oriented attitude, with a knack for helping others;
Team player with strongproblem-solving and conflict management skills as a Customer Service for Gaming;
Passion for video gamesand mobile applications;
Experience in telephonecustomer service/call center environment (minimum 1 year);
Excellent verbal and written communication skills;
Basic proficiency with Microsoft Word and Microsoft Office or equivalents. Benefits Excellent work opportunity in a leading multinational company;
International career ina multicultural environment;
Possibility of cooperation with leaders in various industries;
Respectful and inclusive environment;
A wealth of opportunities to progress and move business areas projects;
Flexibility & Work/lifebalance as a Customer Service for Gaming;
Stable work and career progression;
Long-term development opportunities;
Health Insurance since day one in the company;
Possibility to live in one of our apartments;
Initial flight expensesrefund;
Annually complementary return flight to your home country (within Europe);
Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
Free Portuguese language courses, sport activities and organized events.