Customer Service For Gaming - German Speaker In Lisbon

What you'll do

Provide customer inquiries with timely and accurate responses, providing first contact resolution and representing Customer Service for Gaming;
Take personal ownership of customer requests and maintain accountability for follow-through;
Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys;
Handle customer contacts that require core and advanced skills;
Maintain our partner's internal information and customer/account information secure and confidential;
Consistently implement management mentoring to reach departmental goals;
Support less-experienced agents by sharing best practices;
Perform other duties as assigned.

What you'll need

Native level of German (written and spoken);
Fluency in English (B2);
High school diploma (or equivalent);
Player and support oriented attitude, with a knack for helping others;
Team player with strong problem-solving and conflict management skills as a Customer Service for Gaming;
Passion for video games and mobile applications;
Experience in telephone customer service/call center environment (minimum 1 year);
Excellent verbal and written communication skills;
Basic proficiency with Microsoft Word and Microsoft Office or equivalents.

Benefits

Excellent work opportunity in a leading multinational company;
International career in a multicultural environment;
Possibility of cooperation with leaders in various industries;
Respectful and inclusive environment;
A wealth of opportunities to progress and move business areas projects;
Flexibility & Work/life balance as a Customer Service for Gaming;
Stable work and career progression;
Long-term development opportunities;
Health Insurance since day one in the company;
Possibility to live in one of our apartments;
Initial flight expenses refund;
Annually complementary return flight to your home country (within Europe);
Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
Free Portuguese language courses, sport activities and organized events.

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